I can’t access online library resources - what should I do?

If you’re having trouble accessing an online library resource (such as an eBook, eJournal or database), don’t worry - this is usually easy to fix. We’ve created a simple step by step guide with screenshots Troubleshooting Guide
 


Answer

UHI Library Troubleshooting Guide
You will find here the most common issues and how to fix them. If you’re still stuck after following the guide, we provided instructions on how to contact us and what information to include so we can help you quickly.

You may also find the following FAQs useful:

  • Last Updated Mar 24, 2026
  • Views 31
  • Answered By Kasia

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